Failed QC doesn't have to be stressful. This guide walks you through Kakobuy’s process for returns, exchanges, and refunds so your money and expectations stay protected.
Receiving a "Failed QC" notification can be disappointing. However, at Kakobuy, a rigorous Quality Control (QC) process is your first line of defense, designed to protect you before an item even ships. When an item fails our checks, you have clear and secure options. This guide explains the seamless process for resolving these situations.
The Standard Process: Your Options
Once an item fails QC, our system will notify you immediately with detailed photos and reasons. You are in full control to decide the next step:
- Return & Refund:
- Exchange:new QC check
- Proceed with Caution (If Applicable):
- Exchange:new QC check
Step-by-Step Action Plan
Step 1: Review the QC Report
Log into your Kakobuy account and navigate to the "QC Photos"
Step 2: Make Your Decision & Inform Us
Within your order page, you will find clear action buttons. Select your preferred option (Return/RefundExchange) and submit any necessary instructions. Our team is automatically alerted.
Step 3: Let Us Handle the Negotiation
Our customer service team will communicate directly with the seller to process your request. You will receive updates on the status of your return, exchange request, or refund initiation.
Step 4: Monitor the Resolution
Track the progress in your account:
- For refunds: Check your "Balance & Refunds"
- For exchanges: A new warehouse entry will be created for the replacement item, and it will undergo QC again upon arrival.
Pro Tips for a Smooth Experience
- Act Promptly:
- Leverage Our Expertise:
- Understand the Protection:protect your money and expectations. It's far easier to resolve an issue while the item is still in our warehouse than after international shipping.
- Leverage Our Expertise: