Kakobuy support routes, transfer-screen vocabulary and sourced answers
Problems with a parcel are for Kakobuy to fix, so this page starts with how to reach it. Then a list of terms from Kakobuy's transfer screens, and answers to common questions, each tied to a help article.
Reaching Kakobuy support
Kakobuy's help centre, linked as Help Center in the site footer, offers a search box above articles sorted by topic; the international transit group holds nine of the articles this site quotes. For anything about your own order, use live chat on the site, which Kakobuy's contact page lists as open on weekdays between 9am and 6:30pm British time, or email [email protected]. The Discord server and the r/kakobuy community are useful for other buyers' experience, not for account problems.
A support message gets a faster answer when it carries everything needed to find your parcel. Give the order or OG number, the courier and tracking number for a transfer parcel, the status you see now in Kakobuy's own words, the rule you expected to apply with its help article number, and your evidence: receipt, chat screenshots, photos.
This site cannot see or change anything on your Kakobuy account. If you email us about a parcel, all we can do is point you to the right article. Our own address, for corrections to these pages, is on About this site.
Words on a Kakobuy transfer screen
Kakobuy's English screens and help articles use a handful of terms that are not obvious, and the forwarding side has its own set. This glossary keeps Kakobuy's spelling of each term so you can match it on screen.
- International transit
- Kakobuy's name for forwarding: a parcel you bought or someone posted to its warehouse.
- Transfer order
- The form that tells Kakobuy what is in that parcel: link or name, quantity, price, remark, courier, tracking number.
- Consolidation
- The homepage entry where transfer orders are submitted (help 7).
- Warehouse Address
- Kakobuy's receiving address in Xiamen, shown to members under International Forwarding.
- International Address
- Your own address abroad, saved in the member center before a waybill.
- Signed for
- The warehouse has accepted the parcel at the door.
- Special case
- A parcel that arrived with no transfer order; matched at 09:00 and 15:00, 60 days at most.
- In storage / Ready for Shipping
- The two status names Kakobuy's articles use for the start of free storage.
- Can submit the waybill
- Goods in the warehouse that may be ticked for a parcel.
- Waybill
- Your outbound parcel: chosen goods, a consignee address, a line and a payment.
- Line
- A shipping route on the estimator, named with its limits, such as Battery Accepted.
- OG number
- An order ID that begins with OG, used for example to buy extra storage time (help 120).
- QC
- Quality check: Kakobuy's warehouse inspection and, for purchases, its photos.
- GL / RL
- Buyer slang after QC photos: GL is the go-ahead to ship; RL asks for a return or an exchange.
Status names for an outbound transit order (To be paid, Paid, Shipped (International), Received) are explained on Transfer order steps.
Forwarding questions with a help article behind each answer
These are the questions asked most frequently about Kakobuy forwarding, answered in a sentence or two each with the help article that backs the answer. Every article cited was re-read on November 10, 2026.
Can I send Kakobuy a parcel I bought on Taobao myself?
Yes. Kakobuy calls it international transit. Help article 85 describes it as the parcel you bought from the seller or mailed by relatives and friends, forwarded after inspection and storage.
Where do I find Kakobuy's warehouse address?
Signed in, under Member Center, International Forwarding, Warehouse Address (help 93). The warehouse is in Xiamen; the full address is only shown to members.
What if my parcel arrives before I submit the transfer order?
It is signed for and kept as a special case. Without contact it is destroyed after 60 days in storage (help 96). Add the details under International transfer, Submit order (help 92).
How long does a parcel take to reach the warehouse?
Help article 52 says normally three to five days. If you cannot see it on Kakobuy after five days, contact your local carrier first, then Kakobuy support.
Will Kakobuy refuse my parcel?
Damaged packaging on arrival, or a box outside its signing standard, means no signature (help 52). Goods that cannot meet transport requirements get a remark and a return discussion.
Does Kakobuy test electronics in a transfer parcel?
No. Help article 95 excludes the quality, model and accessories of electric, digital and other functional products from the inspection.
Can transfer goods ship together with goods Kakobuy bought for me?
Yes, within the line's weight limit. Goods with customs or security issues may be kept apart, and a remark appears on the order (help 94).
What does a transfer cost?
Three items: international freight, 8 yuan per parcel for packing, and whichever optional services you add (help 6). The goods are paid to the seller by you.
What if transfer goods are lost in the warehouse?
Help article 112 requires proof of the transaction and caps compensation at 5,000 RMB per transfer order.
How long can a transfer parcel stay in storage?
With an order, 100 days under help article 1, with a reminder email after 90. The start is worded as "in storage" in article 1 and "Ready for Shipping" in article 120.
