How long a transfer box can wait at Kakobuy, and what covers it if it goes missing
A stored parcel is on one of two clocks, and which one depends on a form you may or may not have filled in. This page sets both clocks side by side, then covers mixed waybills and Kakobuy's cap on compensation for transfer goods.
A box with an order: the normal storage period
Help article 1 gives one storage period for purchasing and transshipment alike: 100 days, about three months. A reminder email goes out at the 90-day mark, asking for the waybill. A parcel that passes 100 days without a waybill or any feedback is treated as abandoned, and expired goods are destroyed together, with no further notice.
The start of that clock is worded two ways in the help centre. Article 1 counts from the order status "in storage". Article 120, on extending storage, dates the free period from the status "Ready for Shipping". This site quotes both and does not pick one; if the date matters to you, read the expiry on your own order.
Article 1 adds two details. Kakobuy answers for the goods while they are stored, though shelf life is excluded, so anything perishable is your risk. And extra time can be bought: article 120 prices it at 10 yuan for each OG order per 30-day block, and that service is described in full on Kakobuy's value-added pages.
A box nobody claimed: the special case
A parcel that reaches the warehouse with no transfer order is not turned away. Help article 96 says Kakobuy signs for it and stores it as a special case. What changes is the clock and the visibility. The parcel is destroyed once it has been in storage more than 60 days if nobody has contacted Kakobuy, and you cannot see its status at all until you place an order with full package and goods details, because those details are how Kakobuy works out whose parcel it is.
Special items are updated twice a day, at 09:00 and 15:00, and the article asks you to check after one of those times once you have submitted details. Its closing line is a request rather than a rule: follow the standard procedure and place the order first.
Two other articles repeat the window. Article 92, on making up order details after delivery, says goods stored more than 60 days without contact are treated as abandoned. Article 1 calls these abnormal packages and counts the 60 days from the status "Signed for".
Your box and Kakobuy-bought goods on one waybill
Transfer goods and purchase goods share a warehouse, and help article 94 confirms they can share a parcel. Once both are stored you will find them in My Order, and you can deliver them together or separately, as long as the parcel stays within the weight limit of the line. If any goods have customs or security issues, they may not be allowed to go together, and a remark on the order tells you so.
Help article 85 ends on the same point from the other side: after both kinds of goods are in the warehouse, you can submit them at once or separately for the overseas shipment, provided the weight limit is respected.
Weight limits belong to lines, not to Kakobuy as a whole. On November 10, 2026, the EUB line to the United States on Kakobuy's estimator stated an actual weight limit of 2 kg. Help article 21 adds a customs point: beyond 10 kg, the chance that customs treats a parcel as commercial goes up.
Loss or damage inside the warehouse
Help article 112 is two lines long and treats the two counters differently. For purchased goods, Kakobuy compensates directly at the original price. For goods to be transferred, proof of the commodity transaction is required, with a ceiling of 5,000 RMB per transfer order.
Three practical points follow. Save the seller's order page, payment record or receipt for every transfer order, since that is the proof the article asks for. The cap is counted per transfer order, so keep a note of which goods sit on which order. And for a parcel from family, ask the sender for whatever receipt they have before it ships.
The article is about the warehouse. Damage in transit is a different subject: for fragile goods, help article 34 says Kakobuy can only guarantee the integrity of the goods before shipment.
